Mr R L Review
" I can't believe it's all finally over, but with your help, the result has been way beyond my expectations. I would like to offer my sincerest thanks to you and your team for the outstanding service you have consistently provided. You gave me confidence in your professional service right from day one. Your expertise, communication, and friendly helpful nature has been of the highest possible quality. (more…)"
Laser Eye Surgery
18 November 2025
Review From: Direct
Afterlife Client
" Happy, I was. "
AfterLife Legal Services
31 March 2021
Review From: Facebook
Anonymous Client
" 11 out of 10. Thank you. "
29 August 2017
Review From: Direct
Anonymous Client
" Lynne is very good at her profession, very professional member of negotiations, can't thank her enough. "
15 July 2017
Review From: Direct
Ms Nicol
" Robert was extremely professional, knowledgable, very polite and mannerly in my dealings with him. He kept me informed every step of the process and is an asset to your firm. He is first class at his job and it was a pleasure dealing with him. "
20 June 2017
Review From: Direct
Mr McInotsh
" You cannot improve anything that you do, you do it well. Please thank everybody concerned in my case. Your firm is second to none. "
Laser Eye Surgery
6 June 2017
Review From: Direct
Ms Quinn
" Patricia was very helpful and took time to listen. What a lovely and understanding company to deal with. Thank you. "
2 June 2017
Review From: Direct
Ms Moodie
" Patricia was excellent at keeping me up to date and in the loop with what was happening with the claim, often without having to ask. She also chased the medical assessors for the corrected Medicolegal report regularly. "
Laser Eye Surgery
15 May 2017
Review From: Direct
Mr Pearson
" I was particularly impressed by the persistence shown by Laura in making contact with the defendant at a stage when I had given up hope of finding her. I was glad she was on my side! "
Personal Injury
15 May 2017
Review From: Direct
Mr Nelson
" Excellent service from start to finish of claims process. Excellent, friendly and competent staff. "
Laser Eye Surgery
15 May 2017
Review From: Direct
Ms Davidson
" Thank you very much. It was a pleasure dealing with Robert - very polite, friendly and professional; kept in touch at just the right level. Thank you. "
12 May 2017
Review From: Direct
Anonymous Client
" Danielle was lovely and kept me updated throughout. She got me the best amount of money possible and I can't thank her enough. Thank you Danielle! "
Personal Injury
15 March 2017
Review From: Direct
Anonymous Client
" Mr Lilley was extremely professional, knowledgeable, very polite and mannerly in my dealings with him. He kept me informed every step of the process. He is an asset to your firm. He is first class at his job and it was a pleasure dealing with him. "
Personal Injury
15 December 2016
Review From: Direct
Anonymous Client
" Excellent level of customer service and communication received by representative dealing with my claim. Would highly recommend this company. "
22 November 2016
Review From: Direct
Anonymous Client
" I cannot think of any way your service can improve. You did the job wholly to my satisfaction, thank you. "
27 October 2016
Review From: Direct
Anonymous Client
" I have no comments on how to improve your service, but I would like to comment on the excellent service and communication I had from Kimberley. "
14 September 2016
Review From: Direct
Anonymous Client
" Excellent service. Was kept up to date all the way through. Thank you very much. "
16 April 2016
Review From: Direct
Contact Us,
Your Way
We are happy to be guided by you and we understand the importance of having a number of ways you can contact us. We can offer all our services virtually, or over the phone, as well as in-person. It has become increasingly necessary to offer a way of supporting our clients through a channel that suits them. To support this, we have a number of channels you can contact us through and we are happy to adapt to your needs.
Our Promise To You
You are able to contact us by phone: Monday – Thursday from 9am-6pm & Friday 9am-5pm, as well as Saturday from 9am-1pm. We aim to return telephone calls within 4 working hours, but calls will be responded to on the same day we receive them wherever possible. Substantive response to all correspondence within 5 working days. You'll be assigned a dedicated member of the team, who you can communicate with directly.
Call Us
Call 0333 3580 583 for the By Your side team or 0141 442 0610 for the Personal Injury team, 9am-8pm Mon-Thur, 9am-5pm Fri and 9am-1pm Sat
Email Us
You can email us directly at byyourside@friends-legal.co.uk or using any contact form on our website to get your query to the right team.
Social Media
You can connect with us socially by following our accounts on Facebook, Twitter, LinkedIn & Youtube
Video Calling
We are happy to help you virtually through video conferencing services, like Zoom. Call us to set up an appointment.